Digital coworker · Property management
Property maintenance coordinator
Runs the maintenance queue end to end. It triages every request, catches emergencies, proposes the vendor and time, keeps residents updated, and matches the invoice when the job is done.
Where the time goes today.
Vague requests and urgent leaks sit in the same queue.
Vendor scheduling and resident updates take up most of a property manager’s day.
How the coworker works.
- 01
Triage
Classifies each request, applies emergency rules first, and asks the resident for photos or details.
- 02
Dispatch
Proposes the right vendor and appointment window, or dispatches automatically below a spend limit.
- 03
Update
Keeps the resident informed at each step within approved templates.
- 04
Verify
Confirms completion with the vendor and the resident before closing.
- 05
Match
Matches the vendor invoice to the work order and codes it for review.
Where people stay in charge.
Waits for a person
- Spend above your limit
- Entry notices outside policy
- Owner-billable work
What we measure
- Time to first response
- Emergency response time
- Work orders closed with resident confirmation
Typical systems
- AppFolio
- Buildium
- Yardi Breeze
- Outlook
- Microsoft Teams
Next step
Want this coworker on your team?
We’ll map your version of the job, size the return, and build it with approvals on from day one.